In charge of assisting in the management of an efficient and synergical Housekeeping department ensuring that excellent level of communication both internally and externally is achieved with all Resort Departments and Guests. You will support the extraordinary Housekeeping activities before the Resort opening, building and nurturing relationships with the whole team to ensure that everyone provides a very refined and prompt service to our Guests.

• Responsible for guaranteeing all Guest rooms and suites meet the highest standards as set by Hirmer Hospitality standards (top level cleanliness, orderliness and appearance of the entire Resort)
• Planning, coordinating and supervising daily and extraordinary teamwork in assigned sections
• Holding daily briefing and cooperating with other departments and outsourced staff
• Conducting detailed inspections of Room Attendants, Public spaces Cleaner and Laundry Attendant´s work in public spaces, stayover and vacant rooms and employees locker rooms
• Training on the job and coaching the staff as needed in order to guarantee that all standards have been met, implemented and kept
• Synergical and continuous collaboration with the Maintenance Manager, HR Manager, Front Office team, F&B Department and SPA Manager
• Supporting the preventive maintenance schedule of rooms and the public area with the Maintenance Department: preparing, coordinating and following up on all equipment repair requests
• Coordinating with Front Office Department in order to ensure timely released for check ins and to manage the check outs
• Supervision of the par stock of Guest supplies, cleaining supplies, linens and uniforms of the Resort employees
• Checking cleanliness of guest corridors, stairwells, elevators and linen closets
• Monitoring stock in pantries and acting promptly before refill will be needed
• Supervision of inventories with the Purchasing Manager for linen, uniforms and fixed assets, assisting in comparing and choosing suppliers for items related to HSK
• Carrying out any additional duties requested by management, related to hotel operational activities
• Managing the daily room occupancy forecast and keeping a constant overview of the daily occupancy, arrivals, departures, traces and important guests in house
• Supporting the HSK Manager in creating and monitoring the daily task sheets for room attendants with special projects and traces
• Supporting to plan, develop and improve HSK systems and procedures
• Supporting in reporting for Top Management information
• Anticipating Guests´ needs, ascertaining satisfaction and responding promptly and appropriately to Guests´ requests and demands
• Attending and solving carefully the Guests´ complaints regarding HSK, sharing promptly them with all the Departments´ Managers
• Verification of supplies consignments
• Analyzing and approving all supply requisitions, such as those for spreads and bathroom rugs
• Managing a lost-and-found logbook and be responsible for all lost-and-found items