Reservation Agent (m/f/d)

At DSR Hotel Holding GmbH, we are looking for committed employees who want to join us in driving forward the vision of a sustainable hotel industry. Our passion for hospitality goes hand in hand with our commitment to environmental protection and sustainability. We focus on innovative solutions to minimise our environmental footprint while creating unforgettable experiences for our guests.

For our central reservations department with 45 passionate customer advisors (m/f/d), we are looking for full-time holiday advisors (m/f/d) in Hamburg who want to become part of #worknewways. Do you enjoy selling accommodation and experiences at our resorts and hotels? We look forward to meeting you!
Apply now

Our benefits:

  • Attractive basic salary of € 2,472 gross plus booking bonus per room booking made
  • Permanent employment contract
  • 30 days holiday per year
  • Possibility of two mobile office days per week
  • Long-term rota planning on a monthly basis as well as co-determination through requests
  • Regulated working hours
  • Workplace on the Elbe with a view of the Elbphilharmonie
  • Subsidy for local transport ticket
  • Up to 15 Sodexo restaurant vouchers with a total value of almost €90 (depending on the hours worked)
  • Travel discounts at all aja Resorts, A-ROSA Resorts, HENRI Hotels and the Hotel Louis C. Jacob, Hotel Neptun and other partners
  • Discounts on F&B and SPA services in all branches
  • Member of the Diversity Charter
  • voiio platform for personal well-being
  • Company pension scheme via R+V Versicherung
  • Company supplementary health insurance for dentures and glasses/contact lenses
  • Internal training and further education opportunities
  • Development opportunities within the group of companies in Germany, Austria and Italy
  • Referral programme with up to €1,000 gross bonus per referral
  • Bonago Card - shopping vouchers from over 200 premium partners
  • Corporate benefits - best discounts on high-quality offers from more than 1,500 providers
Your tasks:
  • As a Reservation Agent (m/f/d), you will show our guests what a holiday at our resorts and hotels means from the very first phone call or email contact. With your open and cordial manner, you will introduce our guests to our holiday brands and inspire them so that they can hardly wait to be with us soon from the moment they book.
  • You ensure a sustainable and authentic first contact, build up a guest relationship and create a bond between guests and our resorts and hotels.
  • You act with great empathy and independently answer guest enquiries by phone and email for our resorts in Germany, Austria and Italy. And don't worry, with us you don't have to call the guests, they get in touch with you.
  • You advise our guests individually and competently and sell our hotel services with heart and conviction.
  • You optimise our turnover through cross-selling.
  • You check and process bookings via reservation systems, OTAs and tour operators.
  • You work diligently and conduct the relevant correspondence.
You bring with you:
  • Training as a hotel specialist (m/f/d), tourism clerk (m/f/d) or similar would be an advantage
  • Professional experience at hotel reception, in reservations or in customer service as a call centre agent or in a travel agency desirable
  • A pleasant and expressive voice as well as a positive and competent charisma with a pinch of charm
  • Convincing and authentic salesperson
  • Business fluent in written and spoken German (at least C1 level) and preferably also knowledge of Italian
  • Very good computer skills (MS Office, hotel software) and a quick grasp of new systems
Do not hesitate
Apply now
Your career contact
Do you have individual questions that you couldn't find answers to in the FAQs? Our contact persons will be happy to help you.

DSR Hotel Holding GmbH
Mrs Julia Bücker
Recruiter
Am Kaiserkai 69
20457 Hamburg
+49 (0) 40 300322-139
hr.hh@dsr-hotelholding.de
www.dsr-hotelholding.de

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