Guest carer / wish fulfiller (m/f/d)

Opened in 1971, Hotel NEPTUN is an employer with many years of experience. We employ over 220 staff (m/f/d) and more than 50 trainees from over 20 different countries. Of these, more than 50 employees have been working at Hotel NEPTUN for over 25 years.
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What we offer you

  • Working by the sea
  • Permanent employment contracts with high hotel capacity utilisation all year round
  • Fair wages according to the company collective agreement and employee representation
  • with increasing length of service you benefit from Christmas and holiday bonuses
  • 5-day week with working time recording
  • Public holiday and overtime bonuses
  • Holiday entitlement even in summer and special leave days for private occasions
  • Breakfast, lunch and dinner for just €1.00 each
  • Paid changing time and provision and free cleaning of work clothes
  • Use of the NEPTUN SPA and the in-house catering facilities at employee conditions
  • Nearby car parking facilities
  • Travel discounts at all A-ROSA & aja resorts, HENRI hotels and other DSR Hotel Holding brands
  • Discounts with more than 1,500 providers as part of corporate benefits
  • Seasonally changing sports programmes via the BGM directly on the beach
Your workplace
The Hotel NEPTUN is a very special place in Warnemünde and is characterised by its direct location on the beach. We are a team that couldn't be more diverse: from old hands to youngsters. Everyone brings their own strengths to the table. Our 3-person guest services team is available for our guests every day and takes care of special requests and holiday wishes.

Main tasks:

  • You will process the extensive guest wish list and requested additional services, coordinate these with the relevant operational departments and external service providers and follow up on individual orders
  • You will ensure proper invoicing
  • You conscientiously maintain our guest register and provide your colleagues with all the necessary information
  • As a deputy, you will be responsible for on-site contact with our guests and ensure comprehensive guest service and feedback management
  • You will assist with administrative tasks such as compiling statistics and actively support special projects and events
What you bring with you
  • You have successfully completed training in the hotel industry or a commercial apprenticeship and have some professional experience in guest service and feedback management
  • You are a host at heart and have a well-groomed appearance
  • You have a high degree of empathy and a good memory for names
  • You have a talent for organisation and always maintain an overview
  • You are fluent in written and spoken German, your manner of expression is extremely discreet and appropriate for our guests
Do not hesitate
Apply now
Your career contact
Do you have individual questions that you couldn't find answers to in the FAQs? Our contact persons will be happy to help you.

Hotel NEPTUN
Franziska Wietzke
Personnel Manager
Seestraße 19
18119 Rostock-Warnemünde
+49 381 - 777 340
www.hotel-neptun.de
bewerbung@hotel-neptun.de

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