Front Office Manager (m/f/d)

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor.
Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home.
Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Manager (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.
Apply now

Benefits

  • Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation
  • Staff house in the middle of the centre of Saló
  • Canteen and breaks
  • High level learning activities
  • Food&Beverage discounts
  • Family&Friends discounts in the Resort
  • Discount on SPA services
  • strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic centre and promenade)
  • Career opportunities in a successful and international group.
Responsibilities
  • Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and Guests' satisfaction
  • Maximising suites' and rooms' revenue and occupancy by monitoring rates and availability
  • Scheduling front office team shifts
  • Maintaining excellent professional relationships with all the Guests, Department Managers and other Colleagues, assuring accurate communication of all relevant information and Guests' requests to all departments
  • Personally welcoming VIP Guests and Habitue, anticipating their demands and needs,
    Preventing and managing Guests' complaints
  • Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audit
  • Assuring a very high level of personal hygiene, behaviour and grooming standards of Front Office team
  • Supervision of cash accounting (payment of guest bills)
  • Providing top quality service culture in compliance with Company standards (timely responding to requests, efficient and courteous check-ins, check-outs...)
  • Supervising guests' incoming and outgoing correspondence (messages, e-mail, etc.)
  • Performing other reasonable duties as required by General Manager
Requirements
  • Bachelor degree in Economics / Finance / Hotel management / Foreign languages
  • Minimum 3 years' work experience preferably at a high-level resort in the same role
  • Strong and proven cashiering experience of point-of-sale systems
  • Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
  • Italian and English confidence are mandatory. German language skills are also required (minimum B1)
  • High confidence with Microsoft Office Suite
  • Confidence with Resort Management software such as Sihot/Protel or others is preferable
  • Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must
  • High commitment to delivering exceptional Guests service with a true passion for the hospitality industry
  • Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy
  • Ethical approach to work
  • Legal right to work in Italy
Do not hesitate
Apply now
Your career contact
Do you have individual questions that you couldn't find answers to in the FAQs? Our contact persons will be happy to help you.

A-ROSA Lago di Garda
Constanze Engelhardt
career.sal@a-rosa.it
Via del Panorama 47
25087 Salò BS

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