Your tasks:

• People management: Managing and motivating a team of front office staff in the different hotels, including training, development and performance management
• Guest service: Ensuring excellent guest service through training and supervision of front office staff
• Check-in and Check-out: Overseeing the smooth processing of check-ins and check-outs, ensuring quick and efficient handling of guest enquiries and issues
• Reservations: Managing and monitoring the reservation system, ensuring correct booking management and coordination of group reservations
• Coordination with other departments: Work closely with the Housekeeping, Sales, and Food & Beverage departments to ensure smooth communication and collaboration
• Budget and Finance: Responsible for adhering to front office budgets, monitoring income and expenses, and preparing reports
• Training and Development: Identifying training needs and developing training programmes for front office staff
• Quality assurance: Implementing quality standards and ensuring consistent service quality across all locations
• Technology: Managing and optimising front office technologies and systems

What you bring with you:

• Completed studies or training in hotel management, tourism or a related field
• At least 3-5 years of experience in the front office area, ideally with management experience
• Strong leadership and communication skills
• Knowledge of hotel management software and reservation systems
• Excellent guest service skills and solution orientation
• Ability to liaise with different departments and locations
• Flexibility and ability to work under pressure, especially during peak periods

For you:

• You get 28 days of holiday with us instead of the usual 25 days
  
• The latest digital time recording system for a fair working environment
• Free catering in the morning, at lunchtime and in the evening (also on days off)
• We offer our employees a newly renovated, cosy and inviting home with countless amenities: studio (living room with king-size bed, kitchenette incl. ceramic hob and oven, bathroom, some balconies with furniture, WiFi, cable connection and lounge, laundry room with washing machine and dryer, public transport stops in the immediate vicinity (bus), walking distance (260 m) to Hotel Straubinger and Badeschloss
• Regular further training for our employees
  
• Joint leisure activities
• Free use of our fitness room
• 30% discount on ski hire at Sport Schober at the Stubnerkogel lift
• 10% discount at Sport Hervis
• 10% discount for employees and Family & Friends at Bike Central
• Reduced admission to the Felsentherme thermal spa in Gastein
  
• Reduced admission to the Alpentherme Bad Hofgastein
• Discount at Flying Waters - an experience for action fans

Salary: Depending on qualifications, with the willingness to overpay.

Become part of our story and we welcome you to our Opening Team. You want to make your personality visible and get ahead - then send us your application today by email to karriere.badgastein@travelcharme.com or contact us directly by phone on
+43 664 266 00 64

We look forward to hearing from you!

Your Gabi