Rooms Division Manager (m/w/d)

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor.
Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home.
Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Rooms Division Manager (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.
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Benefits

  • Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation
  • Staff house in the middle of center of Saló
  • Canteen and breaks
  • High level learning activities
  • Food&Beverage discounts
  • Family&Friends discounts in the Resort
  • Disount on SPA services
    strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
  • Career opportunities in a successful and international group.
Responsibilities
  • Constantly monitor and analyse the quality of product and service as well as guest satisfaction, sales, operating costs, hygiene regulations, workplace cleanliness, productivity and creativity
  • Efficient cost calculation and control of the use of goods, especially in the area of room cleaning
  • Control of service processes to ensure the satisfaction of the highest guest and quality standards  
  • Implementing and ensuring all relevant service standards and guidelines
  • Establishing and maintaining a functioning and effective communication network between the Housekeeping, Reservations, Events and Front Office departments and all associated sub-departments
  • Suggest recruitment and selection, training, development and promotion of all staff working in the area of responsibility
  • Conducts regular communication meetings with each department and oversees the execution of departmental meetings
  • Monitoring the competition in relation to market trends
  • Conducting staff meetings and appraisal interviews with directly subordinate employees and carrying out relevant training courses
  • Independent control and participation in forecasts, budgets, duty and holiday plans
  • Entertainment of regular and VIP guests
Requirements
  • At least 3 years experience as a Rooms Division Manager or a comparable position
  • Experience in the upscale segment of the hotel and holiday hotel industry
  • Language skills: Italian, English, German
  • High level of interpersonal, coordination and communication skills
  • Independent and quality-orientated way of working as well as planning and entrepreneurial thinking
  • Confidence with Hotel Management software such as Sihot/Protel or others is preferable
  • Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility, team
  • working skills and ability to fast learning and multitasking 
  • Ethical approach to work 
  • Legal right to work in Italy
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A-ROSA Lago di Garda
Constanze Engelhardt
career.sal@a-rosa.it 
Via del Panorama 47
25087 Salò BS

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